Frequently Asked Questions

Do you deliver across Kenya, and how long does it take?

Yes! We deliver countrywide through Wells Fargo Courier Services. Within Nairobi, we offer next-day delivery for KES 280. For other regions, delivery timelines vary but we’ll confirm expected delivery time and cost once you order.

What payment options do you accept?

We accept M-Pesa, debit/credit cards, and other secure payment methods available at checkout. For special orders or bulk purchases, you can contact us directly for flexible payment arrangements

What is your return and refund policy?

Returns are accepted within 2 days of delivery for items in original, unused condition. Refunds for defective or damaged items are processed within 3 business days. See our Shipping & Returns page for more info.

What kind of art supplies do you stock?

We offer a wide selection of supplies for painting, drawing, calligraphy, mixed media, and more — including premium brands for watercolors, acrylics, sketching, inks, papers, and brushes. Whether you're a beginner or a professional, we’ve got something for you.

Do you offer advice or recommendations for beginners?

Absolutely! If you're not sure what to start with brushes, papers, paints just contact us. We love helping artists pick the right tools. Our team can suggest beginner-friendly kits or essentials based on your style and medium.

Can I make a custom or bulk order?

Yes! We support bulk purchases for schools, businesses, or art events, and can also help source specific or hard-to-find items. Just get in touch with your request and we’ll make it happen.

Can't find what you're looking for?

If you have a product-specific question, need advice, or are looking for something not listed online, don’t hesitate to ask. We love helping artists find the right tools for their craft.

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Other inquiries

Want to check your order status? Need help with a return? Want to request a bulk or custom order?

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We’re here to make your creative journey smooth and stress-free!