đźšš Shipping Made Simple

Delivery Partner

We've partnered with Wells Fargo Courier Services to ensure your art supplies reach you safely and on time.

Where We Deliver

Anywhere in Kenya – from bustling Nairobi to remote towns, we bring creativity to your doorstep.

Shipping Costs

  • Nairobi: KES 280 (flat rate)
  • Outside Nairobi: Our team will contact you with exact shipping costs after you place your order

Upcountry orders are typically sent to your nearest Wells Fargo office for convenient pickup.

Delivery Times

  • Nairobi: Next-day delivery (orders placed before 3:00 PM on weekdays)
  • Outside Nairobi: 1–3 working days depending on location

Order Processing

  • Orders placed before 3:00 PM (Monday–Friday): Processed same day
  • Orders placed after 3:00 PM, weekends, or holidays: Processed next working day

Pro Tip: Double-check your delivery address and phone number at checkout to avoid delays!

🔄 Returns & Exchanges

We want every artist to love their supplies – if something's not right, we'll make it right.

Easy Returns Within 2 Days

You can return items if they're:

  • Unused and in original packaging
  • In resalable condition
  • Requested within 2 days of delivery

Please note: Custom orders, opened paints, and used brushes cannot be returned.

How to Start a Return

Contact us with:

  1. Your order number
  2. Clear description of the issue
  3. Photos (for damaged or incorrect items)

All returns must be approved by our team first.

đź’¸ Refunds

When We Issue Refunds

  • Spoilt, damaged, or defective items only
  • Processed within 3 working days after inspection
  • Refunded via original payment method (M-Pesa, etc.)

Important: Shipping charges are non-refundable (unless the error was ours).

⚠️ Damaged or Wrong Items?

If your package arrives damaged or contains the wrong items:

  1. Contact us immediately upon delivery
  2. Share photos of the item and packaging
  3. We'll arrange a replacement or refund right away

đź“ž Need Help?

Our friendly customer support team is here for you:

Phone: +254 777 438 481 / +254 745 054 049

Email: nairobiartsupplies@gmail.com

Business Hours:

  • Monday–Friday: 9:00 AM – 5:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed

Thank you for choosing Eva Nairobi Art Supplies – where every artist's vision comes to life!